Amazon Connect
With Amazon Connect, you can set up a contact center in minutes that can scale to support millions of customers.
★ 2.5 average rating
About Amazon Connect
With Amazon Connect, you can set up a contact center in minutes that can scale to support millions of customers. Set up a cloud contact center in just a few clicks and onboard agents to help customers right away. Improve agent productivity and customer experience across voice and digital channels with the all-in-one, AI- and ML-powered contact center. Easily scale up or down to meet customer demand, with the flexibility to onboard tens of thousands of agents working from anywhere. Save up to 80% compared to traditional contact center solutions with no minimum fees, long-term commitments, or upfront license charges.
Top Alternatives
See all →
Cisco Contact Center
★ 1.4Improve customer interactions, encourage innovation, and increase responsiveness to customers with Cisco contact center solutions.
Infobip
★ 2.5International Communication Platform as a Service (CPaaS) provider with zero-hop connectivity to telecoms globally. It supports all major mobile communication channels, like SMS, email, WhatsApp, Viber, voice, video and more, over API and web UI.
Nectar Desk
★ 1.2Nectar Desk is a provider of call center software solutions for a wide variety of industries. It has a complete suite of call center software features such as call recording, IVRs and call transfers.
SendSMSGate
★ 1.5Cheap SMS Gateway with simple API and 24/7 Support. Pricing cheaper than Twilio in 2-3 times. Good choice for startups.
Frequently asked questions
What is Amazon Connect?
With Amazon Connect, you can set up a contact center in minutes that can scale to support millions of customers. It is listed under the Freemium • Proprietary license model in the SaaS Lenz directory.
Is Amazon Connect free to use?
Amazon Connect is listed as Freemium • Proprietary in our directory. Pricing and plan details can change, so check the official website for current terms before committing.
What platforms does Amazon Connect run on?
Amazon Connect is available on Software as a Service SaaS, Amazon Web Services, so you can use it across the devices your team already works with.
Who develops Amazon Connect?
Amazon Connect is developed by Amazon Web Services, Inc.. You can find more background and documentation on the product's official website.
What are the best alternatives to Amazon Connect?
Popular alternatives to Amazon Connect include Cisco Contact Center, Infobip, Nectar Desk, SendSMSGate, Tellephant. Compare their features, license models, and platforms on the SaaS Lenz alternatives page.