With @home and hybrid working, giving the freedom of the where and the when of work to your CX teams is critical to get the right people and customer outcomes. The TeamTonic Scheduler empowers your people to make the best decision for themselves.? TeamTonic gives you the ability to ‘micro-schedule’ your resource by 30 minute intervals, meaning the end of compulsory overstaffing of 8 hour blocks of time.? Our Real Time and Exceptions Engine enable non-intrusive tracking of the productivity of your workforce, and when things go wrong, record automagically events for your payroll.