Znuny
Znuny is a fork of the OTRS Community Edition - The main goal is to be compatible to previous versions, so that users can reuse their addons and configurations. The feature set is the same and will be extended in the future.
About Znuny
Znuny LTS is a continuation of the ((OTRS)) Community Edition (Version 6.0.30) which was declared end of life (EOL) at the end of December 2020. The primary goal for this project is to provide a maintained and stable version of the well known ticket system. Version 6.0. is the LTS Branch, a feature version which adds more functionality is on the way and will be released in the mid of the year. The fork includes all features of the previous Open Source version: Business Object Management Channels Security & Permissions Automation & Processes Time and Escalation Management Customer Management Knowledge Management & Self Service Individualisation Accessibility Reporting This project will keep the compatibility with implementations and integrations built upon version 6 of ((OTRS)) Community Edition. License - The project is distributed under the GNU General Public License (GPL v3) Documentation - Software requirements - Operating system Linux (Debian or Red Hat preferred) Perl 5.16.0 or higher Web server Apache 2 + mod_perl2 or higher (recommended) Web server with CGI support (CGI is not recommended) Databases MySQL 5.0 or higher (MySQL 8+ is currently not supported) MariaDB PostgreSQL 9.2 or higher Oracle 10g or higher
Key Features
- ✓Customizable
- ✓Extensible by Plugins/Extensions
- ✓Customer service
- ✓Helpdesk Ticketing
Frequently asked questions
What is Znuny?
Znuny is a fork of the OTRS Community Edition - The main goal is to be compatible to previous versions, so that users can reuse their addons and configurations. The feature set is the same and will be extended in the future. It is listed under the Free • Open Source license model in the SaaS Lenz directory.
Is Znuny free to use?
Znuny is listed as Free • Open Source in our directory. Pricing and plan details can change, so check the official website for current terms before committing.
What platforms does Znuny run on?
Znuny is available on Online, Self-Hosted, Software as a Service SaaS, so you can use it across the devices your team already works with.
Who develops Znuny?
Znuny is developed by Znuny GmbH. You can find more background and documentation on the product's official website.