Ultimate.ai is a case automation and agent guidance tool for the most common support tools including Salesforce, Zendesk and Freshdesk, powered by artificial intelligence. Install the Ultimate.ai app if you want:

Faster response times and AHTs Deflect over 30% of tickets Boost agent productivity by 25% Automatic ticket categorization and routing Provide 24/7 multilingual support

Join leading businesses Zalando, Finnair and Telia in instantly delivering exceptional customer experiences at scale.

Suggest Answers Ultimate.ai learns from your historical chat data to provide answer suggestions for your agents in real time. Instantly boost agent productivity in customer service; reduce average handling times (AHT) by over 30% and scale number of agent conversations per hour by over 25%.

Automate Cases Provide multilingual, 24/7 support for your most repetitive cases and actions. Automate processes entirely with powerful integrations to the backend systems needed to resolve the case.

NLP Analytics Get real time analytics on what customers are asking with Ultimate.ai Dashboard. Track AI and agent performance, identify case trends and give your admins x-ray vision to tackle problems at the source before they impact more customers.

Want to see Ultimate.ai in action? Get in touch and schedule a demo - contact@ultimate.ai