UChat is a platform that designs and builds chatbots for automating tasks and improving conversations to help businesses connect better with customers. It offers features like 24/7 support, engagement tools, and an Omni-Channel Platform with a visual flow builder. Key features include live chat, analytics, custom user and bot fields, tags, keywords, Facebook comment reply, sequences, broadcasts, and multi-language support. It works with various communication channels and integrates with platforms like Stripe, Google Sheets, Gmail, SendGrid, and Shopify for dynamic content and API interactions.