Inbound Communications Enable call routing to respective departments - sales, support, tech, admin or service. Manager multiple IVR’s on one screen Outbound Communications Send Voice Broadcasts, setup automated outbound dialers to call a list, and manage campaigns on one dashboard Analytics & Reporting Track real-time agent & call center performance metrics by generating custom reports consisting of log time, call records, tickets closed etc Built in Application It comes in with a built-in CRM, Ticketing & Knowledge Management System. Simplified Admin Settings Set up call flows, define SLAs & admin control via our drag & drop IVR Studio.