Smaply
Smaply – the cutting-edge software for journey mapping with increased flexibility, customizability, and Journey Management functionality.
★ 1.9 average rating
About Smaply
Smaply is the tool to create customer journey maps and analyze the customer experience, step by step. In addition to all of the journey mapping basics you expect, Smaply also comes with state-of-the-art journey management functionalities. Build your maps in a flexible and intuitive editor, that makes it easy to cluster steps in stages, expand cards over multiple columns, add text, image, emotions and KPIs to a map, as well as opportunities, pain points and solutions. These are then reflected in the portfolio graph, which helps to keep an overview and prioritize. Metrics and KPIs are visualized besides pain points and opportunities. This supports you to make informed decisions. Smaply’s Journey Management functionalities include granular user roles, comments on cards, and hierarchies to keep track of the progress in your CX strategy. Our ISO 27001:2022 and SOC2 certifications, as well as our GDPR compliance help you move quickly through procurement. We can support your IT departments needs by offering SSO and hosting on dedicated instances. To advance your team in the methodology of design thinking, customer experience and more, we include trainings and coaching hours in some plans. Robust realtime collaboration to conduct workshops remotely, Journey Performance indicator to monitor the performance of your maps, and exporting to PDF, are some other benefits you have when using Smaply.
Key Features
- ✓Customer Journey Mapping
Top Alternatives
See all →
Custellence
★ 2.2The journey mapping tool for customer journey managers and CX professionals. Journey maps in Custellence will help you present the customer journey in a professional and convincing way to stakeholders and managers.
Hirundin
★ 1.3We built Hirundin to help design, marketing, product and UX teams and professionals. It's designed for people who need to understand customers and users, and make decisions based on their needs and goals.
Out of Dark
★ 2.1Out of Dark helps companies easily visualize, evaluate, and improve their customer journey.
TheyDo
★ 2.8Find the right customer problems to solve using your customer journeys. Modern product for innovation, personas & customer journeys to find and solve problems. Easy to use.
Frequently asked questions
What is Smaply?
Smaply – the cutting-edge software for journey mapping with increased flexibility, customizability, and Journey Management functionality. It is listed under the Paid • Proprietary license model in the SaaS Lenz directory.
Is Smaply free to use?
Smaply is listed as Paid • Proprietary in our directory. Pricing and plan details can change, so check the official website for current terms before committing.
What platforms does Smaply run on?
Smaply is available on Online, Software as a Service SaaS, so you can use it across the devices your team already works with.
Who develops Smaply?
Smaply is developed by More than Metrics. You can find more background and documentation on the product's official website.
What are the best alternatives to Smaply?
Popular alternatives to Smaply include Custellence, Hirundin, Out of Dark, TheyDo, UserPath. Compare their features, license models, and platforms on the SaaS Lenz alternatives page.