Smaply is the tool to create customer journey maps and analyze the customer experience, step by step. In addition to all of the journey mapping basics you expect, Smaply also comes with state-of-the-art journey management functionalities. Build your maps in a flexible and intuitive editor, that makes it easy to cluster steps in stages, expand cards over multiple columns, add text, image, emotions and KPIs to a map, as well as opportunities, pain points and solutions. These are then reflected in the portfolio graph, which helps to keep an overview and prioritize. Metrics and KPIs are visualized besides pain points and opportunities. This supports you to make informed decisions. Smaply’s Journey Management functionalities include granular user roles, comments on cards, and hierarchies to keep track of the progress in your CX strategy. Our ISO 27001:2022 and SOC2 certifications, as well as our GDPR compliance help you move quickly through procurement. We can support your IT departments needs by offering SSO and hosting on dedicated instances. To advance your team in the methodology of design thinking, customer experience and more, we include trainings and coaching hours in some plans. Robust realtime collaboration to conduct workshops remotely, Journey Performance indicator to monitor the performance of your maps, and exporting to PDF, are some other benefits you have when using Smaply.