SentiSum
SentiSum is an AI platform that allows businesses to analyse customer conversations on multiple channels and provide actionable insights. Hence, allowing businesses to make informed data-driven decisions.
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About SentiSum
SentiSum is a platform that uses AI technology to translate customer conversational data into actions. It can analyse conversations occurring on multiple platforms from reviews to social media. SentiSum can process a vast amount of data in order to allow a business to make sense of its fragmented and complex customer journeys. With SentiSum a business can measure and track their customer satisfaction with the Sentiment Score. Not only does the platform calculate the score but it can explain which factors contributed to the score of business and by focusing on certain aspects how much the Sentiment score would be able to increase by. It is through this feature that businesses can make informed decisions that are driven by data instead of gut instinct. SentiSum aspires to help customer experience managers ability to leverage the valuable insights hidden in reams of data that would take weeks to manually go through. BA Holidays are currently using SentiSum and they were able to explore customer experience at an overarching brand level. Their Head of Customer Experience has said that now ‘we can identify the drivers behind our NPS scores. In less than 5 minutes, we are now able to understand the drivers of our advocacy from over 100k reviews.’
Key Features
- ✓Net Promoter Score (NPS)
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Frequently asked questions
What is SentiSum?
SentiSum is an AI platform that allows businesses to analyse customer conversations on multiple channels and provide actionable insights. Hence, allowing businesses to make informed data-driven decisions. It is listed under the Paid • Proprietary license model in the SaaS Lenz directory.
Is SentiSum free to use?
SentiSum is listed as Paid • Proprietary in our directory. Pricing and plan details can change, so check the official website for current terms before committing.
What platforms does SentiSum run on?
SentiSum is available on Software as a Service SaaS.
Who develops SentiSum?
SentiSum is developed by Sharad Khandelwal. You can find more background and documentation on the product's official website.
What are the best alternatives to SentiSum?
Popular alternatives to SentiSum include Keatext. Compare their features, license models, and platforms on the SaaS Lenz alternatives page.