Reply Desk
ReplyDesk is a complete multichannel ecommerce helpdesk solution for online sellers. With multiple integrations, ReplyDesk aggregates all your customer support channels into one inbox.
★ 1.1 average rating
About Reply Desk
ReplyDesk is a multichannel ecommerce helpdesk designed to help ecommerce sellers manage their customer communication channels more efficiently. Featuring integrations for leading online marketplaces, including Amazon and Etsy, webstore shopping cart platforms like BigCommerce and Shopify, email platforms like Gmail and Outlook, and social media platforms like Instagram and Twitter, plus many more, ReplyDesk offers an all-in-one solution for customer communication management. ReplyDesk also includes a variety of smart help desk tools and automated help desk features like SLA timers, AI-generated responses and ticket summaries, automatic ticket routing, and more, making it easier for sellers to manage both their multi-channel customer tickets and their service agent teams. Finally, ReplyDesk has an integrated multichannel order management platform, so sellers can manage both customer orders and communications from multiple channels from one place.
Key Features
- ✓Real time collaboration
- ✓Email Scheduling
- ✓Marketing Automation
- ✓Auto Responder
- ✓Ad-free
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Frequently asked questions
What is Reply Desk?
ReplyDesk is a complete multichannel ecommerce helpdesk solution for online sellers. With multiple integrations, ReplyDesk aggregates all your customer support channels into one inbox. It is listed under the Freemium • Proprietary license model in the SaaS Lenz directory.
Is Reply Desk free to use?
Reply Desk is listed as Freemium • Proprietary in our directory. Pricing and plan details can change, so check the official website for current terms before committing.
What platforms does Reply Desk run on?
Reply Desk is available on Online, Software as a Service SaaS, so you can use it across the devices your team already works with.
Who develops Reply Desk?
Reply Desk is developed by ReplyDesk. You can find more background and documentation on the product's official website.