Pulsedesk is a flexible, reliable helpdesk that provides multichannel customer support. Users receive a wide range of tools for automating routine processes and complying with SLA requirements, as well as highly responsive technical support. It’s also easy to integrate third-party software, create a knowledge base, launch a client portal, and set up your own web widget in the Pulsedesk system. What can you do with the app? Receive notifications about inquiries coming in from various channels – email, WhatsApp, Telegram, web widgets, and client portal See entire correspondence histories along with attached files Respond to customers Add categories and tags Assign tickets and chats to agents Change the status of tickets and dialogues This functionality will help customer service agents promptly answer your clients’ questions and keep on top of their assignments. Provide first-class support with Pulsedesk and new customers will soon be regular ones! To create a Pulsedesk account, go to https://pulsedesk.com/ and register. A 14-day free trial period is available. Our managers will be happy to answer all your questions!