Live Assist for Microsoft Dynamics 365
An omnichannel customer service tool that integrates with Dynamics 365 and includes co-browsing, messaging, voice, and video.
About Live Assist for Microsoft Dynamics 365
Live Assist for Dynamics 365 is used by customer service teams to deliver customer service across all channels. It is integrated with Microsoft Dynamics 365 and powered by LivePerson's Conversational Cloud. Key Features: • Omnichannel Engagement: Connect with customers via website messaging, SMS, social media, and more. • Resumable Conversations: Continue interactions anytime, even if agents or customers are offline. • AI-Driven Assistance: Build no-code bots to answer questions and guide customers with human-like responses. • Unified Interface: Manage all interactions directly within Dynamics 365 • Integrated CRM: Link conversations to cases, leads, and customer records in Dynamics 365. • Enhanced Collaboration: Co-browsing, file sharing, and video calls—while keeping data secure.
Key Features
- ✓Omnichannel messaging
- ✓Co-browsing
- ✓AI Chatbot
- ✓Cloud based
- ✓WebRTC
- ✓Customer service
- ✓Live Support Chat
- ✓Ad-free
- ✓Marketing Automation
- ✓Cloud Sync
- ✓No Coding Required
- ✓No Tracking
- ✓No registration required
- ✓Dark Mode
- ✓Live chat for websites
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Frequently asked questions
What is Live Assist for Microsoft Dynamics 365?
An omnichannel customer service tool that integrates with Dynamics 365 and includes co-browsing, messaging, voice, and video. It is listed under the Paid • Proprietary license model in the SaaS Lenz directory.
Is Live Assist for Microsoft Dynamics 365 free to use?
Live Assist for Microsoft Dynamics 365 is listed as Paid • Proprietary in our directory. Pricing and plan details can change, so check the official website for current terms before committing.
What platforms does Live Assist for Microsoft Dynamics 365 run on?
Live Assist for Microsoft Dynamics 365 is available on Online, Software as a Service SaaS, so you can use it across the devices your team already works with.
Who develops Live Assist for Microsoft Dynamics 365?
Live Assist for Microsoft Dynamics 365 is developed by Communication Business Avenue. You can find more background and documentation on the product's official website.
What are the best alternatives to Live Assist for Microsoft Dynamics 365?
Popular alternatives to Live Assist for Microsoft Dynamics 365 include RingCentral Engage Digital, Umnico, XonChat. Compare their features, license models, and platforms on the SaaS Lenz alternatives page.