Live Assist for Dynamics 365 is used by customer service teams to deliver customer service across all channels. It is integrated with Microsoft Dynamics 365 and powered by LivePerson's Conversational Cloud. Key Features: • Omnichannel Engagement: Connect with customers via website messaging, SMS, social media, and more. • Resumable Conversations: Continue interactions anytime, even if agents or customers are offline. • AI-Driven Assistance: Build no-code bots to answer questions and guide customers with human-like responses. • Unified Interface: Manage all interactions directly within Dynamics 365 • Integrated CRM: Link conversations to cases, leads, and customer records in Dynamics 365. • Enhanced Collaboration: Co-browsing, file sharing, and video calls—while keeping data secure.