KnowledgeBase
KnowledgeBase helps you organize and maintain information and share it both within your support team as well as customers looking for answers on their own.
★ 2.7 average rating
About KnowledgeBase
KnowledgeBase is intuitive knowledge base software you can easily use to organize product and service information, both for your team and customers. Product information at the fingertips of your support agents speeds up their response time and increases productivity. This means more satisfied customers and more time to handle burning issues. At the same time, your customers can check the help center and find product FAQs, articles and instructions on their own, anytime they need. Round-the-clock self-service maximizes ticket deflection and, in the long run, reduces costs. You can choose the colors, logo, favicon and URLs of your help center to match branding. Articles can be packed full of knowledge, with GIFs, videos and images. If you’re using LiveChat, you can integrate it with KnowledgeBase so your agents get instant access to the help center directly inside the chat window. With data from Insights, you can better understand how customers interact with your information and fill the knowledge gaps as needed.
Key Features
- ✓Real time collaboration
- ✓Extensible by Plugins/Extensions
- ✓Decentralized
- ✓Help Center
- ✓Knowledge Base structuring
- ✓Knowledge Management
- ✓Knowledge base
- ✓Team Collaboration
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Frequently asked questions
What is KnowledgeBase?
KnowledgeBase helps you organize and maintain information and share it both within your support team as well as customers looking for answers on their own. It is listed under the Paid • Proprietary license model in the SaaS Lenz directory.
Is KnowledgeBase free to use?
KnowledgeBase is listed as Paid • Proprietary in our directory. Pricing and plan details can change, so check the official website for current terms before committing.
What platforms does KnowledgeBase run on?
KnowledgeBase is available on Online, Web Browser, LiveChat, Software as a Service SaaS, so you can use it across the devices your team already works with.
Who develops KnowledgeBase?
KnowledgeBase is developed by Text. You can find more background and documentation on the product's official website.
What are the best alternatives to KnowledgeBase?
Popular alternatives to KnowledgeBase include Help Scout, HelpCenter.io. Compare their features, license models, and platforms on the SaaS Lenz alternatives page.