Jira Service Management is a platform that unifies development, IT, and business teams for efficient service delivery. It offers features for ITSM, customer service, and HR functions. The platform uses AI to manage services, centralize requests, automate support interactions, and handle customer requests. It also allows for the management of unplanned work and links requests to Jira issues. The platform automates IT operations, supports deployments, and prevents incidents with AI. It customizes the help center, captures customer information, and fosters collaboration between Dev and Ops teams. It extends service management to all business teams, streamlining requests and centralizing knowledge. Jira Service Management is adaptable and less complex than traditional ITSM solutions. It offers customizable templates, dynamic forms, and AI-powered project configuration. Its ITSM feature manages requests, incidents, and changes for swift service delivery. For customer service, it ensures quick and excellent service experiences. In HR, it manages onboarding, offboarding, and staff requests effectively.