Jira Service Management
Jira Service Management is a platform that unifies development, IT, and business teams for efficient service delivery. It offers features for ITSM, customer service, and HR functions. The platform uses AI to manage services, centralize requests, automate support interactions...
★ 2.5 average rating
About Jira Service Management
Jira Service Management is a platform that unifies development, IT, and business teams for efficient service delivery. It offers features for ITSM, customer service, and HR functions. The platform uses AI to manage services, centralize requests, automate support interactions, and handle customer requests. It also allows for the management of unplanned work and links requests to Jira issues. The platform automates IT operations, supports deployments, and prevents incidents with AI. It customizes the help center, captures customer information, and fosters collaboration between Dev and Ops teams. It extends service management to all business teams, streamlining requests and centralizing knowledge. Jira Service Management is adaptable and less complex than traditional ITSM solutions. It offers customizable templates, dynamic forms, and AI-powered project configuration. Its ITSM feature manages requests, incidents, and changes for swift service delivery. For customer service, it ensures quick and excellent service experiences. In HR, it manages onboarding, offboarding, and staff requests effectively.
Key Features
- ✓Customer service
- ✓Jira integration
- ✓AI-Powered
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Frequently asked questions
What is Jira Service Management?
Jira Service Management is a platform that unifies development, IT, and business teams for efficient service delivery. It offers features for ITSM, customer service, and HR functions. The platform uses AI to manage services, centralize requests, automate support interactions... It is listed under the Freemium • Proprietary license model in the SaaS Lenz directory.
Is Jira Service Management free to use?
Jira Service Management is listed as Freemium • Proprietary in our directory. Pricing and plan details can change, so check the official website for current terms before committing.
What platforms does Jira Service Management run on?
Jira Service Management is available on Online, Software as a Service SaaS, so you can use it across the devices your team already works with.
Who develops Jira Service Management?
Jira Service Management is developed by Atlassian. You can find more background and documentation on the product's official website.
What are the best alternatives to Jira Service Management?
Popular alternatives to Jira Service Management include Auralis AI, GLPI, Mint Service Desk. Compare their features, license models, and platforms on the SaaS Lenz alternatives page.