ICTContact is an advanced contact center solution featuring predictive dialing, progressive dialing, IVR studio, multi-tenant and white label support, inbound and outbound communications, unified communications, and CRM business automation and integration supporting Voice, SMS, Email technologies suitable for contact centers, entrepreneurs, and Service Providers. ICTContact offers smart webrtc agent-based progressive dialing capabilities. It enables service providers to offer a wide range of contact center services to their users. It can be scaled to support thousands of agents also fits most of the inbound/outbound contact center scenarios and business automation, It is simple, reliable, powerful, and provides a user-friendly web portal for effective and efficient communications management.