HelpDesk is a help desk system that centralizes customer messages and uses AI for management. It offers features like automation, collaboration, integration, security, and data analysis to improve productivity and customer satisfaction. HelpDesk's main functionalities are a ticketing system powered by AI and automations, a browser-based automation rules tool, and data safety measures like RODO compliance and Privacy-Shield certification. Users can contact support 24/7 for assistance. The software also includes AI-powered features like ticket summarization and text enhancements. Users can customize multiple email templates for different teams and create canned responses for common queries. HelpDesk's automated ticketing system reduces manual tasks. It also includes macros and auto-assignments that distribute tickets evenly.