Halo Service Desk is a single, all-inclusive service desk software solution, designed to streamline processes related to workflow management, operations automation, customer & employee engagement, and more. The cloud-based platform includes a built-in incident management system, which helps businesses handle incidents, service level agreements (SLAs), and communications through a centralized dashboard. Halo Service Desk comes with customer relationship management (CRM) functionality, which allows managers to track configuration items, log incidents, and identify issues across the pipeline. Other features include automated escalation rules, notifications, a customizable knowledge base, ticket management, asset management, and more. White-label capabilities enable enterprises to personalize the self-service portal with their own branding using custom colors, themes, and logos. Users can create SLA groups with different timings, priorities, and descriptions to improve response time across service requests. Halo Service Desk allows managers to gain visibility into open tickets, SLA violations, average resolution times, logged tickets, and more via analytics, graphs and charts. Plus, it supports integration with various third-party applications such as Microsoft Office 365 and Outlook, TeamViewer, Slack, RingCentral, Lansweeper, Xero, Jira, and Sage.