AI Customer Service
Resolve and complete customer requests autonomously, enable self-service resolutions, automate complex workflows with Intelligent Process Automation, and drastically reduce costs.
★ 1.2 average rating
About AI Customer Service
Aisera is the first of its kind to provide a proactive, personalized, and predictive AI Customer Service solution that is purpose-built to automate repetitive requests, tasks, and workflows. Customer requests range from responding to information requests to providing answers to simple tasks to autonomously resolving complex workflow tasks across multiple applications and systems. Automated responses provide customers with immediate self-service resolutions with zero lag time. With self-service, the right answers are quickly delivered to users thereby improving CSAT and NPS. Aisera's next-generation AI Customer Service integrates with existing environments to deliver an end-to-end AI Customer Service Experience for employees and their customers. Aisera’s AI Customer Service solution provides omnichannel integrations through Conversational AI, NLU Search, and unsupervised NLP to speed remediation of knowledge requests that provide immediate value on Day One. Features: 200+ integrations to ticketing, knowledge, and IAM systems Omnichannel support (web portal, chat, email, voice, and mobile app) Conversational AI with 1B+ intents for Customer Service 1000+ Pre-trained workflows for Task Automation Intelligent Customer Service Conversational Platform Intercept or API-based Request-as-a-Service Benefits: Improve MTTR up to 80% Increase CSAT/NPS up to 70% 65-80% of requests are self-service resolutions Cut up to 90% of service desk costs
Key Features
- ✓AI-Powered
- ✓Customer service
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Frequently asked questions
What is AI Customer Service?
Resolve and complete customer requests autonomously, enable self-service resolutions, automate complex workflows with Intelligent Process Automation, and drastically reduce costs. It is listed under the Paid • Proprietary license model in the SaaS Lenz directory.
Is AI Customer Service free to use?
AI Customer Service is listed as Paid • Proprietary in our directory. Pricing and plan details can change, so check the official website for current terms before committing.
What platforms does AI Customer Service run on?
AI Customer Service is available on Online, Software as a Service SaaS, so you can use it across the devices your team already works with.
Who develops AI Customer Service?
AI Customer Service is developed by Aisera. You can find more background and documentation on the product's official website.
What are the best alternatives to AI Customer Service?
Popular alternatives to AI Customer Service include Customers.ai, Jetlink, Lyro AI, melibo, Plantt. Compare their features, license models, and platforms on the SaaS Lenz alternatives page.