123ORM.com is a complete Online Reputation Management solution that is easy to use as 1-2-3. Our tool works by encouraging your happy customers to post positive reviews of your business publicly, and providing any unhappy ones with a way to vent their frustrations without damaging your business online. Improving your online reviews helps you drive more business. 123ORM.com sends out a quick email survey to your new customers which asks them if they're happy or unhappy with the services they just received from your business. Happy customers are encouraged to leave you a positive review online, while the unhappy ones are asked to contact you privately with their comments/complaints. We also take care of following up with any customers that don't reply to our first email with a gentle reminder. You choose the websites you'd like satisfied customers to leave you reviews on... Facebook, Google, Yelp, Nextdoor etc. are common choices.